Better Accounting Solutions is a dynamic and progressive cloud accounting firm based in Rosebud.
We are seeking an experienced Receptionist / Office Administrator to join our friendly and professional team.
As the first point of contact for our clients, you will play a vital role in creating a positive client experience while supporting the day-to-day operations of our busy accounting practice.
Previous experience working in an accounting practice is required, as we are looking for someone who understands the fast-paced nature of a professional accounting office and can confidently work within established practice systems, workflows and client service processes.
This is an excellent opportunity for an organised and proactive administrator who enjoys working with people and takes pride in providing exceptional client service.
About the RoleAs a valued member of our team, your responsibilities will include:
Being the key point of contact for clients and members of the public
Promptly attending to visitors and managing enquiries by phone, email and in person in a friendly, professional and efficient manner
Receiving, screening and directing calls to the appropriate team members
Accurately recording and distributing messages
Managing and maintaining a professional reception area
Providing general administrative and clerical support to all professional staff
Data entry, word processing and preparation of client correspondence, emails and templates
Managing document control and maintaining online and paper-based filing systems
Updating and maintaining client records and ASIC corporate affairs information
Receiving, sorting and distributing mail and deliveries
Processing and receipting client payments
Scheduling appointments and maintaining calendars for professional staff
Organising meeting rooms and preparing client files for appointments




Maintaining office supplies and assisting with the smooth running of the office
Taking meeting minutes as required
Assisting with office functions and events when required
Maintaining awareness of staff availability and supporting efficient office operations
About YouTo be successful in this role, you will have:
Previous experience in a Receptionist or Office Administrator position
Previous experience working in an accounting practice is required
Exceptional customer service and communication skills
A friendly, professional and positive attitude
Robust organisational and time management skills
High attention to detail and accuracy
Intermediate Microsoft Word, Excel and Outlook skills
The ability to manage multiple tasks and competing priorities
Excellent written and verbal communication skills
A high level of professionalism, discretion and confidentiality
The ability to work independently and as part of a team
Highly Regarded
Experience using Xero Practice Manager (XPM)
Experience maintaining ASIC company records and corporate affairs information
Knowledge of accounting practice workflows and client management systems
Familiarity with ATO correspondence, client onboarding and document management processes within an accounting practice
What We Offer
A welcoming and supportive team culture
A 35-hour work week with a focus on work-life balance
Competitive remuneration based on experience
Modern cloud-based systems and processes
Ongoing training and development
Variety in your day-to-day work
A professional office environment where your contribution is genuinely valued
Apply NowIf you are an organised, client-focused professional looking to join a modern accounting practice where your contribution is valued, we'd love to hear from you.
Please submit your resume and a cover letter outlining your experience and suitability for the role.

📌 Receptionist / Office Administrator (Melbourne)
🏢 Better Accounting Solutions
📍 Melbourne