Customer Relationship Assistant
Loco Love is artisan chocolate magic.
Launched in ****, Loco Love's reputation in producing conscious chocolates that resonate with both the palate and soul has paved the way for its unprecedented popularity.
We've been featured in Vogue, Harper's Bazaar, Gourmet Traveller and most recently we were selected as one of the AFR's Fast 100 - in the top 100 fastest growing companies in the Australia market.
The quality of ingredients we use are vital to the alchemy of our high-vibe products.
We only use the finest organic, plant-based and whole food ingredients.
Our sorcery is in the unique blend of superfoods, tonic herbs, probiotics and healing spices; chocolate with advantages.
We hold deep reverence for nature and operate with gratitude for the beauty that surrounds us.
When sourcing our ingredients, we prioritise socially responsible suppliers that care about quality and craft, pay their farmers fairly, respect the earth and can provide traceable supply chains.
You will never find refined sugars, palm oil, artificial sweeteners, GMO's, emulsifiers, dairy or gluten in our products.
The Role
We're looking for a Customer Relationship Assistant to join our team on a casual basis, initially working approximately 3 days per week, with the prospect to increase hours during busy periods and to provide additional team coverage when required.
This is an important support role within our Customer Relationship team, focused on accurate sales order data entry, customer and sales support, administration and ensuring smooth communication across departments.
You'll report to our Customer Relationship Manager and play an important role in keeping our customer and sales processes accurate, organised and running smoothly.
We're looking for someone who takes pride in getting the details right, is organised and reliable and enjoys being part of a collaborative team.
What You'll Do:




Data Entry & Order Support
Accurately input and update customer and sales data across our internal systems.
Process and track customer orders, ensuring information is accurate and up to date.
Maintain accurate records across Sales, Dispatch and Accounts.
Complete general administrative tasks and support the Customer Relationship team as required.
Handle customer and business information with confidentiality and care.
Sales Support & Customer Upselling
Review incoming wholesale orders and identify opportunities to recommend relevant add-ons, seasonal products and restocks.
Communicate with existing wholesale customers via email to suggest products that may complement or enhance their orders.
Build positive relationships with regular customers through proactive and value-driven support.
Support the Sales team to maintain a high level of customer engagement and satisfaction.
Team & Cross-Functional Support
Liaise with internal teams to ensure information is communicated clearly and in a timely manner.
Provide support to the Showroom team, including covering lunch breaks and team leave when required.
Support other areas of the business when needed, particularly during busy periods.
Share knowledge and support team members where appropriate.
What You'll Bring
We're looking for someone who is detail-oriented, organised, proactive and genuinely enjoys supporting others.
You'll ideally have:
At least 1 year of experience in data entry and/or administration.
Exceptional attention to detail and accuracy.




Strong organisational and time-management skills.
Confidence working with spreadsheets, databases and digital systems.
Transparent and professional written and verbal communication skills.
A collaborative, positive and can-do attitude.
The ability to work consistently and accurately across repetitive tasks.
A willingness to learn and support the wider team.
Previous experience in a similar administration, data entry or sales support role is highly desirable.
Experience with CRM, order management or inventory systems such as DEAR Systems, Cin7 or similar is advantageous.
Why Join Loco Love?
Be part of a purpose-led Australian brand redefining premium chocolate.
Join a passionate and collaborative team based in Byron Bay.
Work with exceptional organic, plant-based and whole-food ingredients.
Be part of a fast-growing business with exciting opportunities ahead.
Enjoy Loco Love chocolate!!
Our Purpose & Values
At Loco Love, our purpose is to cultivate self-love in service of collective healing.
We bring this purpose to life through our G.R.A.C.E. values:
Gratitude - We appreciate each other, our customers and our community, and celebrate the beauty around us.
Radical Responsibility - We do what we say we will do, own our mistakes and always look for solutions.
Authenticity - We take care of ourselves and show up genuinely and positively in our interactions.
Compassion - We support each other with kindness, encouragement and empathy.
Excellence - We work with care, discipline and precision, continually learning, improving and mastering our craft.
If you're organised, detail-focused and excited to contribute to a growing, values-led business, we'd love to hear from you!
Please apply with your CV and a short cover letter telling us a little about yourself and why you'd love to join the Loco Love team.

📌 Customer Relationship Assistant (New South Wales)
🏢 Loco Love
📍 New South Wales