Customer Service Advisor Job Profile
Join a growing and successful Service Department!
With the continued growth and expansion of Gippsland Motor Group throughout Gippsland, including the recent onboarding of Warragul City Motors, we are seeking an enthusiastic, motivated and customer-focused Customer Service Advisor to join our successful Service Department team in Warragul.
This is an exciting opportunity to become part of a growing automotive group with an expanding presence throughout Gippsland.
You will have the opportunity to develop your automotive knowledge, build strong customer relationships and contribute to the continued success and growth of our businesses.
About the Role
As a Customer Service Advisor, you will be the key link between our customers and Service Technicians, ensuring customers receive professional advice, regular communication and an outstanding service experience.
What We Are Looking For
The successful candidate will have:
A strong customer-focused approach.
Excellent communication and interpersonal skills.
A professional, friendly and positive attitude.
Strong organisational and time-management skills.
The ability to work effectively in a busy team workplace.
Attention to detail and a commitment to delivering quality outcomes.
A willingness to learn and develop within the automotive industry.
Key Responsibilities
Welcome and assist customers in a professional and friendly manner.
Understand customer needs and vehicle requirements.
Schedule and manage service and repair bookings.
Coordinate vehicle drop-off and collection.




Liaise with Service Technicians regarding vehicle repairs and recommendations.
Explain servicing, repairs, costs and available options to customers.
Obtain customer approval for additional work.
Keep customers informed of vehicle progress, changes and completion times.
Manage and monitor daily workshop workflow and scheduling.
Identify service, maintenance and repair opportunities.
Provide advice regarding warranty, service options and potential cost savings.
Resolve customer concerns and ensure a positive customer experience.
Build strong customer relationships to encourage repeat business and customer loyalty.
Why Join Gippsland Motor Group?
This is an exciting time to join Gippsland Motor Group as we continue to grow and strengthen our presence across the Gippsland region.
With the onboarding of Warragul City Motors and the continued development of our existing dealerships and operations, our business is creating new opportunities for people who want to grow with a successful and expanding automotive group.
You will become part of a team that values customer service, teamwork, professionalism and achieving successful outcomes for both our customers and our business.
Our business rewards team members based on the value they provide.
Therefore, we will discuss potential remuneration packages during the initial interview.
This way we ensure a fair value exchange is achieved based on what you could bring and the outcomes & expectations of the role.
Resumes can be emailed to the Service Manager Erol Tuglu @ ••••@motusau.com or you can apply directly via SEEK.

📌 Service Advisor - Gippsland Motor Group Warragul (Ford, Hyunda, Mg, Honda, Byd) (Traralgon)
🏢 Motus Victoria
📍 Traralgon