The position of Shift Manager is a level 2 employee under the Fast Food Industry Award 2020.
To be appointed the position of Shift Manager, you will be required to complete the following training, all training is paid.

- Welcome to Macca's;
- Restaurant Basic Induction Training;
- Leadership Transitions
- First Aid; and
- Fire Training.

Responsibilities:
I am responsible for delivering outstanding QSC, sales, people practices and profit on my shifts.
I supervise employees to ensure that restaurant operations and procedures are adhered to. I engage with crew and fellow managers to deliver great business outcomes by bringing exceptional customer service to life on each and every shift. I ensure every customer has a
memorable McDonald's experience.
I comply with restaurant safety and security standards which includes investigating all incidents and implementing corrective actions to ensure a protected working environment for all employees and customers. I escalate safety and security matters to the Restaurant Manager where necessary.

- I adapt to our customer's ever-changing needs and strive to deliver outstanding QSC&V.;
- I take responsibility and ownership for ensuring excellent food safety throughout the shift, by

complying with McDonald's and government food safety standards.
- I am responsible for planned and daily maintenance of equipment to ensure cleanliness and working order.
- I role model,



enforce and educate crew on relevant McDonald's Policies, such as Respectful Workplace and Social Media, employment laws, security and safety procedures.
- I communicate effectively to convey information and ideas in an open and timely manner. I provide feedback to previous and subsequent Shift

Managers to identify opportunities, results and restaurant trends.
- I actively seek out opportunities to coach and develop crew. I provide feedback to the Restaurant Manager and Department Managers to support the completion of crew performance reviews.
- I actively seek customer feedback during my shift to ensure an exceptional customer experience is achieved, driving repeat business.
- I execute the restaurant marketing plan to maximise sales and ensure that the plan is communicated to all crew on shift.
- I am responsible for reviewing and monitoring guest counts and sales projections to ensure they are aligned to shift targets and restaurant goals.
- Personally accept accountability for the results of myself and others on my shifts, in the pursuit of sustained profitable growth.
- I demonstrate an overarching understanding of the impact my shifts may have on overall profitability of the restaurant and show consideration for inventory, labour and cash control.
- I am accountable for cash control on my shifts, ensuring that cash is managed in accordance with McDonald's Policies and Procedures.

📌 Shift Manager (Geraldton)
🏢 THE TRUSTEE FOR THE NICHOLSON GERALDTON TRUST
📍 Geraldton