About the Role

We are looking for an exceptional Dental Receptionist to join our growing dental group in Phillip and Dickson ACT — someone who brings more than front-desk capability. This is a career-track role designed for a motivated individual who thrives in a fast-paced clinical environment and has the ambition and aptitude to grow into a Front Office Coordinator / Practice Manager position.

You will be the first point of contact for our patients while playing a key operational role behind the scenes — supporting scheduling efficiency, team coordination, clinic performance, and demonstrating a working understanding of dental clinical workflows to bridge the gap between our front desk and clinical teams.

Key Responsibilities

Front Desk & Patient Experience

- Greet and check in patients with warmth and professionalism
- Manage appointment scheduling, cancellations, and recall systems
- Handle patient queries in person, by phone, and via email
- Process payments, private health fund claims, and Medicare/DVA billing
- Maintain accurate patient records in practice management software (e.g. Corepractice or similar)

Clinical Workflow Coordination

- Understand chair-side clinical sequences for common procedures (e.g. examinations, fillings, extractions, crown and bridge, implants, orthodontics) to schedule and manage appointment time accurately
- Liaise effectively with dentists and dental assistants using correct clinical terminology
- Anticipate chair turnover times and procedure requirements to optimise daily appointment flow
- Support clinical compliance by ensuring patient records, consent forms,



and medical histories are complete prior to appointments
- Coordinate specialist referrals, treatment planning documentation, and follow-up appointments
- Understand sterilisation and infection control protocols to support WHS and accreditation compliance
- Assist in the coordination of clinical stock, materials ordering, and equipment servicing schedules

Operational & Administrative

- Monitor and manage daily appointment flow to optimise chair utilisation
- Manage stock orders, supplier invoices, and office supplies
- Prepare daily reconciliation reports and end-of-day banking
- Assist in onboarding new staff and maintaining HR documentation

Leadership & Clinic Support

- Act as a point of escalation for patient complaints and sensitive situations
- Support the Practice Manager in performance reporting and KPI tracking
- Identify workflow inefficiencies and suggest process improvements
- Assist in training junior reception and coordination staff
- Step up in the Practice Manager's absence to maintain clinic operations

What We're Looking For

Essential

- Minimum 1-year prior experience in a dental receptionist or dental administration role
- Working knowledge of chair-side clinical procedures and dental terminology




- Exceptional communication and interpersonal skills
- Strong organisational and problem-solving skills
- A track record of leading teams and building positive workplace cultures
- The ability to juggle competing priorities without dropping the ball
- A proactive, solutions-focused mindset
- A real commitment to both patient care and team success
- References Required

Highly Regarded

- Certificate III or IV in Business Administration, Dental Assisting, or Healthcare Administration
- Experience with Core Practice, Teams
- Prior experience as a dental assistant or chair-side coordinator
- Exposure to rostering, payroll, or staff coordination
- Understanding of infection control compliance and requirements

Hours

- Full time | Monday – Saturday availability

Career Pathway

This role is part of our Front Office Coordinator / Practice Manager Development Program. High-performing coordinators are supported with:

- Support from senior practice manager and principal dentists
- Internal training in clinic operations, clinical workflow management, HR basics, and financial reporting
- Hands-on exposure to chair-side coordination to deepen clinical knowledge
- A 12–24 month pathway to FOC / Practice Manager consideration

Why Join Us

- Market-competitive salary with performance-based reviews
- Supportive, team-oriented clinic culture
- Real career progression — not just a job title change
- Corporate group backing with the feel of a local clinic
- Uniform provided, free parking, and staff dental benefits

📌 Dental Receptionist (Pathway to Front Office Coordinator / Practice Manager) (Canberra)
🏢 Experteeth Dental Group
📍 Canberra