Job Title Client Services Manager

Job Description Summary Lead a client service team across two sites, delivering exceptional customer experience and operational excellence.

Job Description

Client Service Manager

Perth, WA | Full-Time

Lead a multi-site team delivering exceptional client outcomes

Highly visible role with stakeholder engagement and leadership

Join a global organisation with a collaborative culture

About the Role

We are seeking an experienced and people-focused Client Service Manager to lead service delivery operations across two prominent client locations.

This is a hands-on leadership role responsible for managing a team of Client Service and General Office professionals, ensuring both sites operate seamlessly while delivering exceptional customer experiences. You'll be the driving force behind service excellence, stakeholder engagement and operational performance, while creating a positive and collaborative team culture.

If you're passionate about people leadership, client relationships and continuous improvement, this is an outstanding opportunity to make a meaningful impact within a dynamic and quick-paced environment. This role is 5 days on-site in the office.

Key Responsibilities

Lead, coach and develop a team of six Client Service and General Office professionals

Manage workforce planning including rostering, shift coverage and leave management

Ensure both sites maintain operational readiness and service excellence

Drive client satisfaction through proactive stakeholder engagement

Manage client issues, complaints and escalations through to resolution

Build strong relationships with tenants, clients,



contractors and service providers

Coordinate regular tenant meetings and address operational feedback

Support onboarding, training and ongoing capability development of team members

Ensure compliance with workplace safety, risk management and reporting requirements

Oversee site access management, security permissions and visitor management processes

Monitor service delivery KPIs and implement continuous improvement initiatives

Support financial processes including procurement coordination, invoicing and cost control

Conduct site inspections, floor walks and operational reviews

Prepare reports, and analyze service performance data and provide recommendations

About You

3+ years demonstrated experience in client service, customer experience or workplace operations

Proven leadership experience managing teams across two locations; happy to work 5 days on-site in the office

Strong stakeholder management and relationship-building skills

Experience managing escalations, customer complaints and sensitive issues

Excellent communication, negotiation and conflict resolution skills

Highly organized with strong planning and problem-solving skills

High level of proficiency across Microsoft Office and business systems





Customer-focused mindset with a passion for service excellence.

About Cushman & Wakefield

Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world's leading organizations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

Leadership role with responsibility for two sites

Opportunity to influence service delivery and client satisfaction outcomes

Supportive and collaborative team culture

Career progression Opportunities within a global organization

Exposure to senior stakeholders and a broad range of customers

Diversity & Inclusion

At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.

Please note applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”

📌 Client Services Manager (Perth)
🏢 Cushman & Wakefield
📍 Perth