Full-Time Position

Smiths Beach Resort is a luxury beachfront resort located in the heart of the Margaret River wine region. We are currently seeking a professional, guest-focused Guest Experience Agent to join our Front Office team.

This is a hands-on hospitality role combining front-office operations and reservations support in a relaxed, luxury resort environment.

About the Role

As a Guest Experience Agent, you will be one of the first points of contact for our guests and play an important role in delivering a welcoming and memorable experience throughout their stay.

You will assist with daily front-office operations, guest enquiries, accommodation bookings, and general guest services, while maintaining a high standard of customer care and professionalism.

Key Responsibilities

- Welcoming guests and assisting with check-in and check-out
- Responding to guest enquiries via phone and email
- Assisting with accommodation reservations and booking enquiries
- Entering and updating reservations within the booking system
- Providing guests with resort and local area information
- Managing guest requests and general front office administration
- Processing payments and maintaining accurate guest records
- Working closely with housekeeping and other resort departments
- Delivering professional and personalised guest service at all times

About You

- Previous hospitality or customer service experience preferred




- Experience using RMS or similar property management and booking systems
- Strong communication and interpersonal skills
- Professional presentation and a positive attitude
- Ability to work well within a team environment
- Comfortable managing phone, email, and guest enquiries
- Solid attention to detail and organisational skills
- Flexibility to work weekends, public holidays, and peak trading periods as required

Working Hours

This is a full-time position with standard rostered hours generally between 9:00am and 5:30pm.

Additional flexibility is required during peak periods and high occupancy, with shifts occasionally rostered between 8:00am and 7:00pm based on operational requirements.

What We Offer

- Supportive and friendly team environment
- Staff discounts and resort benefits
- Career development opportunities
- The opportunity to work in one of Western Australia’s most beautiful beachfront location

Only applicants with a Resume and cover letter outlining why they would be suitable for the position will be shortlisted.

Valid Driver Licence

This position is only applicable for Permanent Australia Residents or holding a visa with no work restrictions.

If you are passionate about hospitality and enjoy creating exceptional guest experiences, we would love to hear from you.

Please apply with your resume and a short cover letter.

📌 Guest Experience Agent (Yallingup)
🏢 Indigo Empire
📍 Yallingup