Job Description
Senior Solution Architect – Genesys Cloud, AI & Experience Orchestration
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We're Hiring: Senior Solution Architect – Genesys Cloud, AI & Experience Orchestration
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At Essential Data & Voice (EDV), we're making significant investments in our Genesys, AI and Customer Experience practice as part of our FY27 growth strategy.
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We're looking for an experienced Senior Solution Architect who wants to help shape the future of Customer Experience across Australia.
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This isn't a traditional contact centre architecture role.
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We're looking for someone who can help customers transform how they engage with customers and employees through:
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Experience Orchestration
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AI & Automation
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Customer Journey Design
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You'll work alongside our sales, delivery and leadership teams to design cutting-edge solutions, influence customer strategy,



and help organisations unlock measurable business outcomes through contemporary CX technologies.
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Why EDV?
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Strategic Genesys Cloud partner
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Significant investment in AI and Customer Experience transformation
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Prospect to influence customer strategy, not just technology decisions
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Work directly with enterprise and mid-market customers across Australia
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Help build one of Australia's leading Experience Orchestration and AI practices
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If you're passionate about Genesys Cloud, AI, customer experience transformation and helping customers solve complex business challenges, we'd love to hear from you.
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📌 Senior Solution Architect Genesys Cloud, Ai & Experience Orchestration Sydney (Australia)
🏢 Essential Data + Voice
📍 Australia