Job Description
ING Australia is seeking a Lead Collections Officer to manage a team responsible for customers in arrears and financial difficulty. The role involves delivering service excellence, mentoring staff, and ensuring compliant collections activity across multiple channels.
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Based in Sydney or Wyong, this permanent position emphasizes empathy, integrity, and customer-first thinking within the Financial Care team.
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📌 Lead Collections Coach, Customer Care & Growth New South Wales
🏢 ING Australia
📍 New South Wales
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