Job Description
First Focus IT is seeking a Service Desk Manager to lead a pod of up to 15 support specialists and support technicians across Australian clients. The role emphasizes understanding client needs beyond the ticket and maintaining high service standards.
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You will build solid teams, coach staff, and partner with engineering to improve processes, while upholding the company values and customer experience at the forefront.
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📌 Service Desk Manager Build High Impact Support Teams Victoria
🏢 First Focus It
📍 Victoria
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