Job Description
Were seeking a reliable and professional Customer Service Representative to join our busy call centre team. This role is perfect for someone who enjoys building rapport with customers and thrives in a structured, supportive workplace. Retail or call centre experience is required for this role.
n
You dont need automotive knowledge whats important is your strong communication skills, proven customer service background and commitment to delivering excellent outcomes.
n
Candidates from call centres, retail or other customer-facing roles are encouraged to apply.
n
Key responsibilities:
n
n
Manage customer enquiries and complaints from start to resolution
n
Proactively engage with customers throughout the vehicle ownership lifecycle (inbound & outbound)
n
Deliver quick, skilled service across phone, email,



and online channels
n
Achieve service KPIs while ensuring a positive customer experience
n
Collaborate with internal teams to resolve issues and ensure customer satisfaction
n
n
What You Can Expect:
n
n
Hours: Monday to Friday, 8:30am5 5:00pm
n
Pay: $35 ph + super
n
Type: Contract Role
n
Location: Norwest, (hybrid/WFH available after probation)
n
n
Be careful - Dont provide your bank or credit card details when applying for jobs. Dont transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
J-*-Ljbffr

📌 Customer Service Advisor New South Wales
🏢 Kennedy Reid
📍 New South Wales