POSITION DESCRIPTION | MAINTENANCE OFFICER

POSITION PURPOSE:
The Maintenance Officer role is responsible for providing routine maintenance and repairs for the care community and grounds and garden and with compliance to WHS regulations ensure the care community is kept in excellent condition for the residents.The role contributes to making Opal a excellent place to work by having good work relationships with other team members and behaving in a way that support Opal’s values.
This position reports to Opal HealthCare’s (Opal) General Manager.
KEY RESPONSIBILITIES
1. People & Leadership

Ensure the delivery of maintenance and grounds keeping/gardening services to support residents expectations of living in a well-kept care community
Follow Opal Values/ Opal and policies, procedures and practices to ensure the maintenance team demonstrate professional behaviours accordingly
Participate in annual performance/development reviews and follow the feedback given by the GM in those appraisals
Support the orientation and training of new team members
Maintain own professional development (through performance appraisals, 360 degree feedback and resident feedback)
Ensure the daily/weekly maintenance schedule is followed
Manage problems/issues only escalating to General Manager to avoid disruption to residents
Manage regular stocktake and reordering of cleaning products (within budget)
Participate honestly/positively in client and team member surveys
Participate in team member education sessions and share knowledge

2. Quality

Ensure that WHS hazards/safe work practices are followed, including inspections,



secure storage of maintenance chemicals/equipment (in accordance with manufacturer’s instructions)
Ensure compliance with manual handling procedures/practices, correct use of safety devices, equipment/aids, personal protective equipment and infection control
Ensure that information and data are recorded correctly for monthly reporting
Ensure that residents sensitive and confidential data/information is used correctly
Ensure participation in internal assessments/audits following risk/ compliance/quality team/processes
Maintain Service Level Agreements (SLAs)
Communicate with residents/families, to get feedback about maintenance service and action accordingly with GM
Support Opal continuous improvement program, using Continuous Quality Improvement tools to ensure team members understand and comply with mandatory reporting processes and participate in mandatory training

3. Communication

Act as an Opal ambassador and speak positively about Opal with team members and community
Develop and maintain positive resident/family and team relationships
Allow team members to raise issues about matters that are impacting on them “without fear”
Ensure effective flow of information to all Opal care community team member

4. Financial

Ensure all expenditure is within budget when ordering stock and supplies




Seek approval from General Manager prior to incurring expense outside of budget
Seek knowledge to understand financial/budget management (to enhance skills)

KEY PERFORMANCE INDICATORS

Meet the annual assessment Inspections
Purchase only from Opal contracts
Minimal sick leave
Demonstrate understanding of Opal values through work performance/ positive behaviours
Demonstrate ongoing professional development through improved skills/ performance outputs Demonstrated SLA compliance through positive feedback
Demonstrated adherence to WHS and Quality Systems maintaining accurate documentation
Nil WHS incidents or workplace injuries to self
Client and team member feedback survey evidence positive results
Demonstrate influential and responsible communication
Demonstrate understanding of budget and cost controls

KEY COMPETENCIES

Excellent interpersonal/communication skills
Excellent prioritisation and time management skills
Excellent customer service and resident relationship management skills
Good computer literacy
Knowledge of the aged care industry and regulations (desirable)
Demonstrated understanding of legislative requirements (WH&S;, Fire/Evacuation, Infection Control)

EXPERIENCE/QUALIFICATIONS

Year 12 certificate of education desirable
Previous Maintenance or grounds experience preferably in an Aged Care home or Accommodation setting
Trade Qualification preferred
Test and tag Qualification (unless qualified as an electrician) preferred
Previous aged care experience desirable
Current police check (within last 3 months)

📌 Maintenance Officer - Clyde North Terrace Care Community
🏢 Opal HealthCare
📍 Clyde North