Job Description - Application Support Officer (0000BDD8)

Application Support Officer - 0000BDD8

- Temporary Full-Time up to 24 July 2027

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for an Application Support Officer to be part of our Microsoft Infrastructure Platform, Technology & Communication Services Command. The Application Support Officer provides technical administration and system support for the day-to-day operations of assigned NSWPF organisational Information and Communications Technology (ICT) applications.

As a Application Support Officer within the Messaging Team, you will provide operational and technical support for enterprise messaging and collaboration services, including Microsoft Exchange Online, Microsoft 365, Teams and associated communication platforms.

The role is responsible for assisting with incident resolution, service requests, user support, system administration activities, operational monitoring, troubleshooting and the day-to-day support of messaging services used across NSWPF. You will work closely with engineers, administrators, service management teams and business stakeholders to maintain service availability, performance and user experience.

In addition to general platform support activities, the role assists with authorised information retrieval and mailbox investigations, supporting legal, HR, audit and operational requirements. This includes conducting approved mailbox searches, validating results,



handling sensitive information appropriately and maintaining auditability and compliance throughout the process. Successful applicants will develop expertise across Microsoft messaging technologies, operational support processes, information governance, incident and request management, and enterprise collaboration platforms. The role requires strong customer service skills, attention to detail, sound judgement, effective communication and the ability to manage competing priorities in a fast-paced operational environment.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the perks available when you join the NSWPF include:

- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc; and
- in-house gym facilities.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals,



people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

- Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [email protected]
- Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [email protected]

Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [email protected]

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Location

Sydney Region-Sydney - Greater West

Work Type

Full-time

Number of Positions

1

Total Remuneration Package: $120,346 pa. Package includes salary from $89,829 to $106,182, plus employer's contribution to superannuation of 12% and annual leave loading.

Contact Simon Skene - 0438 298 005

Closing Date

06-Sep-2026, 1:59:00 PM

Job Category

Information and communications technology

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge theircontinued connection to their country and culture.

If you require any further information about this chance, please contact the hiring manager Simon Skene via 0438 298 005.

Thank you for your interest in this role. We look forward to receiving your application.

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📌 Application Support Officer (New South Wales)
🏢 Nsw Government
📍 New South Wales