Director, Customer Experience - Hybrid SaaS Leader (RSUs) (Melbourne)

Director, Customer Experience - Hybrid SaaS Leader (RSUs) (Melbourne)

23 Aug
|
Jaide Health
|
Melbourne

23 Aug

Jaide Health

Melbourne

AlayaCare in Melbourne is seeking a Director of Customer Experience to oversee the ANZ Support function within a fast-growing SaaS scale-up. You will balance strategic leadership with hands-on escalation ownership to deliver exceptional customer outcomes.

Reporting to the VP Customer Operations, you’ll shape the future of Support, driving AI, automation and self-service initiatives while maintaining robust stakeholder relationships across Product, Engineering and Customer Success.

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📌 Director, Customer Experience - Hybrid SaaS Leader (RSUs) (Melbourne)
🏢 Jaide Health
📍 Melbourne

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