- Manage ongoing daily operations, sales and high-volume stock management within the specialist department
- Report to the Operations Manager and Complex Manager
- Lead and develop a team of 20+ team members
- Perform duty manager responsibilities, including opening and closing the store
- Build team capability in Best Experience and Safety Culture & Compliance
- Manage team engagement, performance management and recognition
- Roster and strategically plan the team to deliver the service promise
- Drive department sales through merchandising and monitoring key metrics
- Action customer feedback to improve the end-to-end customer experience
- Own department stock accuracy, adjustments, replenishment discipline and loss prevention processes
- Monitor and measure customer service levels
- Liaise with Merchandising, Store Leadership, Health and Safety teams and suppliers
- Work a minimum of 1 in 3 weekends and some public holidays
Requirements
- Must be age 15 or over to apply
- Previous experience leading teams in the retail industry or a large, high-volume customer-focused organisation
- Experience with safety and wellbeing leadership
- Experience with specialist products preferred
- Strong leadership and influencing skills
- Ability to lead and inspire a large team of 20+
- Ability to develop teams through coaching, engagement, performance conversations and recognition
- Ability to champion a safe and secure environment and ensure compliance with policies and procedures
- Experience opening and closing a store and supporting smooth trade across weekdays and weekends
- Understanding of KPIs and customer expectations
- Ability to deliver effective rostering and strategic planning
- Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
- Must be able to work a minimum of 1 in 3 weekends and some public holidays
- Background checks may be required, including police, employment, medical and qualification checks
Core Competencies
Demonstrates solid leadership and team development capabilities, with a focus on safety culture, compliance, and customer experience management. Proficient in sales performance, stock management, and effective rostering within a high-volume retail environment.