We are seeking an experienced, customer-focused, and results-driven Customer Service Manager to lead our customer service operations, improve customer satisfaction, and build a high-performing service team. This role is ideal for individuals with strong leadership, communication, problem-solving, and operational management skills who are passionate about delivering exceptional customer experiences.

- Lead, manage, and develop the customer service team to achieve performance and service quality targets.
- Establish and maintain high standards for customer service, response times, and customer satisfaction.
- Monitor customer inquiries, complaints, feedback, and service requests to ensure timely resolution.
- Develop and implement customer service policies, procedures, and operational processes.
- Track key performance indicators (KPIs), including customer satisfaction, response time, resolution rate, and service quality.
- Identify recurring customer issues and work with relevant teams to develop effective solutions.
- Handle complex or escalated customer complaints and ensure appropriate follow-up.
- Analyze customer feedback and service data to identify trends and improvement opportunities.
- Collaborate with Sales, Operations, Product, Marketing, and other departments to improve the overall customer experience.
- Develop training programs, coaching sessions, and performance improvement plans for customer service staff.
- Prepare customer service reports, performance reviews, and management presentations.
- Maintain customer relationship management (CRM) systems and ensure accurate customer records.
- Support the development and implementation of customer retention and engagement strategies.




- Continuously identify opportunities to improve service efficiency, customer loyalty, and operational performance.
- Bachelor’s degree in Business Administration, Management, Marketing, Communications, or a related field is preferred.
- Proven experience in customer service, customer success, operations, or team management.
- Previous experience managing and developing a customer service team is strongly preferred.
- Strong leadership, communication, interpersonal, and problem-solving skills.
- Excellent understanding of customer experience and service management principles.
- Strong ability to handle difficult situations and resolve customer issues professionally.
- Excellent organizational skills with the ability to manage multiple priorities.
- Proficiency in CRM systems, Microsoft Office, and customer service management tools.
- Strong analytical skills with the ability to interpret customer feedback and service performance data.
- Customer-oriented mindset with a strong focus on service quality and continuous improvement.
- Ability to work effectively in a fast-paced and performance-driven environment.
- Excellent written and verbal communication skills in English.

What We Offer

- Leadership responsibility for customer service operations and team development.
- Chance to shape customer experience and service strategy.
- Career progression into Senior Customer Service Manager, Customer Success Manager, Head of Customer Experience, or Operations Manager roles.
- A dynamic, collaborative, and fast-growing working environment.
- Training, mentorship, and professional development opportunities.
- Exposure to cross-functional business operations and strategic decision-making.
- Competitive compensation with performance-based incentives.

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📌 Customer Service Manager (New South Wales)
🏢 Agribusiness Club MANAGE
📍 New South Wales