Tes is a global EdTech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.

TheOpportunity

WearelookingforanexperiencedCustomer Success & Service Manager toleadanddevelopahigh-performingcustomer-facingteamwhiledrivingcustomersatisfaction,retention,andgrowthacrossTes'Australiancustomerbase.

Reporting to the Head of Customer Value & Success, you'll lead a team of up to 15 Customer Success and Customer Service professionals and play a key role in shaping the customer experience. You'll partner closely with leaders across the business to ensure customers achieve maximum value from Tes while delivering robust commercial outcomes through retention, expansion, and advocacy.

This is an exciting opportunity to lead a large customer-facing team, influence strategic decision-making, and play a key role in the continued growth of a global EdTech organisation.

What'sInItForYou?

- ShapethefutureofcustomersuccesswithinaleadingglobalEdTechbusiness
- Drivemeaningfulcustomerandcommercialoutcomes
- PartnerwithseniorstakeholdersacrossSales,Product,MarketingandOperations
- Competitivesalarypackage+bonusopportunity

WhatYou'llDo

- Developandexecutestrategiesthatimprovecustomeradoption,engagement,retentionandsatisfaction
- Overseecustomerserviceoperationsandensureaconsistentlyhighstandardofcustomersupport




- Monitorcustomerhealthanddriveretentioninitiativestoreducechurn
- Managecomplexcustomerescalationsanddrivesuccessfuloutcomes
- Leadcontinuousimprovementinitiativesthatenhancecustomerexperience,scalabilityandteameffectiveness

WhatYou'llBring

- Strongpeopleleadershipskillswithatrackrecordofdevelopinghigh-performingteams
- Commercialacumenandtheabilitytoidentifyopportunitiestoincreasecustomervalue
- Stronganalyticalandproblem-solvingcapabilitieswithadata-drivenapproach
- ExperienceinSaaS,technology,subscription-basedbusinessesorEdTechenvironmentswillbehighlyregarded
- ExperienceusingCRMandcustomersuccessplatforms

WhyTes

Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education.

Whethersimplifyingadministrativeworkflows,creatingdynamicclassrooms,oradvancingprofessionaldevelopment,Tesisthetrustedpartnerforschoolsworldwide.JointhehundredsofschoolsalreadybenefitingfromtheTesecosystem.Together,weempowereducatorstoachievemore,ensuringeverystudentthrivesinasupportive,well-managedlearningenvironment.WithTes,excellenceineducationisnotjustagoal–it'sasustainableandrewardingreality.Formoreinformation,visitwww.tes.com .

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📌 Customer Success & Service Manager (Melbourne)
🏢 Tes Global
📍 Melbourne