Join to apply for the Head of Shared Services role at Orchard HRO .

This is a rare opportunity to lead and transform the HR Shared Services function for a large, multi-layered national business at a pivotal point of change.

Reporting into the HR Director, you will lead the end-to-end people services team, overseeing payroll and the service delivery model for a geographically dispersed team through significant transformation.

This role is about modernisation, efficiency and commercial impact - not business‑as‑usual.

The role:

- Lead Payroll governance across a complex national workforce, ensuring compliance and accuracy
- Drive the transition from current state to a Managed Services operating model, partnering with third‑party providers to deliver scalable, effective service delivery
- Lead and develop the People Services team through significant transformation, building capability and embedding new ways of working
- Partner closely with Change Managers and HR Leadership to deliver enterprise‑wide people process transformation (hire to retire experience)
- Review, simplify and automate end‑to‑end people processes (onboarding through offboarding) to reduce complexity and enhance employee experience
- Build a people‑centric service delivery model that prioritises employee experience, accessibility and responsiveness across all touchpoints




- Ensure a future‑focused, scalable People Services function that enables business growth while reducing operational cost.

About you:

- Senior leadership experience in People Services, HR Business Partnering and Shared Services within a complex organisation
- Strong Workday capability (hands‑on or leadership level)
- Previous oversight of payroll environments and governance
- Proven experience being a key driver of large‑scale change and transformation
- A commercial, strategic mindset with the ability to balance service excellence and cost efficiency.

The opportunity:

- Enterprise‑scale impact with visibility at the highest levels
- Opportunity to shape the future People Services model
- Lead meaningful change in a business that is investing in its systems, people and capability
- Competitive salary and join a agile team in a high‑profile national organisation.

Job specifics

- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Human Resources
- Industries: Human Resources Services, Professional Services, and Consumer Services
- Location: Melbourne, Victoria, Australia
- Salary: A$170,000.00 - A$190,000.00

Apply online today for a career with a difference in 2026!

#J-18808-Ljbffr

📌 Head of Shared Services (Melbourne)
🏢 Orchard HRO
📍 Melbourne