The IT Service Desk at NHS Trust provides frontline support to users by phone and email, handling incidents and service requests across desktop systems and NHS applications. The postholder will work under established SLAs, document solutions, and promote proper IT resource use while guiding staff through issues.
Solid communication skills and customer-focused service are essential, with training provided to ensure accurate problem diagnosis and timely escalation when necessary.
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📌 NHS IT Service Desk Specialist (Port Wakefield)
🏢 Allscreens Nationwide
📍 Port Wakefield
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