Our client is seeking an experienced Customer Delivery Manager to take end-to-end accountability for the delivery and operational performance of Managed Services for key customers.

Skills & Experience Required

- 5+ years' experience in Customer Delivery Management, Service Delivery Management, Program Management, Project Management or a similar role.
- Proven experience managing end-to-end Managed Services delivery within a complex enterprise environment.
- Strong customer relationship and stakeholder management skills, with the ability to engage confidently with senior customer and executive stakeholders.
- Demonstrated experience managing financial and operational performance, including budgets, forecasts, costs, margins, KPIs and SLAs.
- Strong project and program management capability, including planning, governance, dependencies, risks, issues and delivery reporting.
- Experience leading cross-functional, multi-disciplinary teams and coordinating delivery across multiple workstreams.
- Strong understanding of risk,



issue and dependency management and the ability to proactively resolve delivery challenges.
- Excellent communication, negotiation and influencing skills.
- Ability to operate effectively in a complex, rapid-paced and customer-focused environment.
- Strong commercial awareness and ability to balance customer outcomes, service quality and business performance.
- Experience with structured project/program management methodologies; PMI/PMP knowledge or certification would be advantageous.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.

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📌 Customer Delivery Manager (Ryde)
🏢 Peoplebank
📍 Ryde