The client support and relationship-building role supports healthcare clients by assisting with workforce coordination, maintaining strong relationships, ensuring service quality, and helping resolve day-to-day staffing issues. The role works closely with recruiters, schedulers, and senior account managers to ensure client needs are met and shifts are filled effectively.

Key responsibilities

Act as a day-to-day contact for allocated clients

Build positive relationships with facility managers and rostering coordinators

Respond to client enquiries and staffing requests

Escalate complex issues to the Senior Account Manager or Operations Manager

Assist with client onboarding and service reviews

Liaise with recruitment and rostering teams to fill shifts





Monitor open shifts and assist with workforce coverage

Communicate staffing updates to clients

Support the management of urgent staffing requests

Maintain accurate CRM and client records

About you

1–2 years' experience in customer service, administration, recruitment, healthcare, or labour hire

Robust communication and relationship-building skills

Excellent organisation and time management

Ability to multitask in a fast-paced environment

Confident building relationships over the phone and in person

Solutions-focused and able to remain calm under pressure

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📌 Account Manager (Caboolture)
🏢 Workforce Extensions
📍 Caboolture