Customer & Communications Support Officer

Location: 18 Desailly Street, Sale.

Department: Customer & Communications

Employment type: Part Time Temporary

Customer& Communications Support Officer - PositionNo. 1047

Temporary part-time, 0.4 EFT

Band5 $77,357.80 to $88,159.24 yearly (pro-rata 30.4hrs per fortnight), plus 12%statutory superannuation

We’relooking for someone to join the Customer and Communications team to support arange of communications, engagement and customer service activities. Thisis a great opportunity to build your experience across several areas,contribute to meaningful work and help deliver clear information and a positiveexperience for our community.

Whatyou’ll be doing

Thisrole will work closely with the Customer and Communications team to:

- Assist with preparing content for Council’s website, newsletters, social mediaand internal communications
- Support community engagement activities and promotional campaigns
- Help maintain website content, digital platforms and communication records
- Assist with customer enquiries and provide accurate information about Councilservices
- Provide customer service coverage during leave, peak demand and otheroperational needs
- Support the delivery of team priorities and service improvements.

Whatyou’ll bring

We’relooking for someone who:

- Communicates clearly and can prepare accurate content for different audiences
- Is confident using Microsoft Office, website content management systems andsocial media platforms
- Has experience in communications, digital media, customer service or communityengagement
- Is organised, reliable and able to manage changing priorities
- Has strong attention to detail and handles information with care
- Enjoys working with others and is willing to learn
- Has basic graphic design or content creation skills using Canva, Adobe orsimilar programs, or is keen to develop them.
- Customer service experience and an understanding of local government would bean advantage but are not essential.





Whatyou’ll get from the role

- Experience across communications, engagement and customer service
- Opportunities to develop your writing and digital content skills
- Involvement in community engagement and promotional activities
- Experience supporting a range of Council services and priorities
- The opportunity to contribute to a positive customer experience.

Workoptions and flexibility

- Temporary part-time role (up to 12 months parental leave cover)
- Hybrid work options available

Why Wellington?

Here at Wellington Shire Council, we have a strongcommitment to create a workplace culture that is collaborative, provideswork-life flexibility and encourages opportunities for growth and development.We take pride in providing a supportive workplace with great careeropportunities for our employees.

Every person at Wellington Shire Council brings their ownunique experiences, perspectives and talents to help contribute to our visionof “Happy people, healthy environment and thriving communities”. As one of thelargest employers in the region we have a diverse workforce of more than 500staff who are based throughout the municipality, and we all work together as ateam to make a positive impact in our community.

We use award-winning technologies to seek and implementinnovative improvements across the organisation. We work hard to positionourselves as a leader in local government, continuously improving our diverserange of services for the betterment of our community.

We offer a rewarding culture of innovation, flexibility andcontinued learning in a team-oriented, supportive environment.





Wellington Shire Council is committed to upholding the ChildSafe Standards and associated legislative requirements.

Wellington Shire Council is an Equal Opportunity Employer.We celebrate diversity and are committed to creating an inclusive environmentfor all employees. We promote the principles of merit and fairness, and encourageapplications from people of different backgrounds, abilities, ages, gendersand/or sexual orientations and gender identities.

Wellington Shire Council takes climate change andsustainability seriously and is looking to respond proactively and positivelyto the challenges ahead.

About Wellington

Wellington Shire Council is located in the Gippsland regionof the state of Victoria, Australia and is approximately two hours east ofMelbourne by road or rail. Many of us dream of a simpler lifestyle, with wideopen spaces and no traffic jams. In The Middle of Everywhere, welive that enviable lifestyle every day.

In Wellington Shire you will find a wide range of beautifulenvironments to explore, with our pristine beaches, picturesque mountainranges, temperate rainforests, wetlands and plenty of diverse, contrastingspaces to take your breath away.

Ifthis sounds like your kind of role, we’d love to hear from you.

Evenif you don’t meet every requirement, we’d still encourage you to apply.

Wevalue different experiences and perspectives and are interested in the skillsyou could bring to the team. If you have any questions, please contactBillie-Jo Thorburn, Acting Manager Customer and Communications, on 5142 3204 orat [email protected]

Applicationsmust address the Key Selection Criteria outlined in the position descriptionand will be accepted no later than 11.59 pm Sunday 6 September 2026. Applicantsmust hold, or be able to obtain, a Working with Children Check. A positiondescription can be obtained through our Careers Portal.

File Name

PD - Customer Communications Support Officer - 1047 - July 2026.pdf

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📌 Customer & Communications Support Officer (Sale)
🏢 Wellington Shire Council
📍 Sale