Applicants must hold full and unrestricted working rights in Australia. Please note that visa sponsorship is not available for this position.

The role

Join a Sydney-based insurance contact centre in a permanent role with structured training and hybrid work (3 days in office post-training). Great opportunity to move into a corporate environment from customer-facing role.

How will you make an impact

- Deliver exceptional customer service via inbound calls
- Handle enquiries from customers and brokers
- Meet SLA and KPI targets
- Resolve queries efficiently and manage escalations
- Build solid relationships with internal teams
- Identify and escalated risk and compliance matters
- Contribute to process improvements and team culture

About You

Customer-focused, adaptable,



and a strong communicator who enjoys helping people and learning new systems.

You’ll bring

- Background in customer service (insurance/ financial services)
- Ability to meet KPIs
- High attention to detail
- Self-motivation and team mindset
- Willingness to learn and adapt

The opportunity

This is not a traditional call‑centre role. We’re building a brand that puts clarity, trust, and customer experience back into insurance — and our Sales & Service team sits at the heart of that mission. If you enjoy variety, autonomy, and being part of a growing business where your input genuinely matters — you’ll feel at home here.

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📌 Sales & Service Specialist – Insurance (City of Sydney)
🏢 Stella Insurance
📍 City of Sydney