Department of Transport and Planning is seeking a Service Experience Senior Officer in Melbourne, with a focus on improving customer experience across PLG services. You will build trusted relationships with stakeholders, turn feedback and data into practical recommendations, and help teams deliver changes that enhance service quality and navigation.
You will contribute to service standards, customer journey improvements, and capability-building initiatives while working across People, Legal and
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📌 Senior Service Experience & Insight Lead (Melbourne)
🏢 Department of Transport and Planning
📍 Melbourne
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