KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving 95,000+ merchants across Hong Kong, Singapore, Japan, and Australia, we help businesses grow through an integrated platform for payments, financial management, and digital transformation.

Backed by USD 55 million in Series A funding —the largest global payments-sector Series A in 2024 —KPay has been recognised as Forbes Asia's 100 to Watch (2025) and PayFac of the Year (2025) .

About the Role

We are looking for a Merchant Onboarding Associate to support merchant activation across Australia. Reporting directly to the AU General Manager , you will work closely with Business Development, Compliance, and HQ Operations to help merchants complete the onboarding process smoothly and efficiently.

This is a high-volume, merchant-facing role . You will communicate directly with Merchant Owners by phone, email, and where required, in person to collect and follow up on KYC and onboarding documentation. The ideal candidate is detail-oriented, highly organised, proactive, and confident communicating with merchants .

Key Responsibilities

- Manage the end-to-end merchant onboarding process from signed agreement to activation
- Communicate directly with Merchant Owners via phone, email, and in-person visits where required
- Collect, review, and follow up on KYC and onboarding documentation
- Identify missing or incorrect information and work with merchants to resolve issues
- Coordinate with Business Development, Compliance, and Operations to ensure smooth onboarding
- Ensure onboarding activities meet compliance requirements and internal SLAs
- Maintain accurate merchant information across CRM and onboarding systems




- Monitor onboarding pipelines and proactively follow up on outstanding cases
- Manage multiple merchant cases while maintaining a high level of accuracy and service
- Support onboarding reporting and identify opportunities to improve the merchant onboarding experience

What We’re Looking For

- 0–2 years' experience in customer operations, onboarding, sales support, client services, banking, fintech, or a similar role
- Fresh graduates are welcome
- Strong attention to detail and high level of data accuracy
- Confident and professional when communicating with customers or business owners
- Comfortable making phone calls and following up with merchants
- Strong organisational and time-management skills
- Proactive, accountable, and resilient in a fast-paced environment
- Comfortable managing a high volume of cases and working to deadlines
- Willing to conduct occasional in-person merchant visits when required

Nice to Have

- Exposure to KYC / AML / compliance
- Experience in fintech, payments, banking, SaaS, or customer operations
- Familiarity with CRM or workflow tools
- Previous experience working directly with merchants or business customers

Why Join KPay?

- Join one of APAC's fastest-growing fintech companies
- Work directly with merchants and play a key role in their onboarding journey
- Gain hands-on exposure to fintech operations, compliance, and merchant management
- Report directly to the AU General Manager
- Work closely with Sales, Compliance, and regional teams
- Explicit career progression into senior onboarding, operations, or regional roles
- Strong learning and development opportunities
- Competitive salary and performance-based incentives

Help us onboard merchants faster, smoother, and smarter — powering KPay's growth across Australia.

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📌 Merchant Onboarding Associate | Fintech (City of Sydney)
🏢 KPay Group
📍 City of Sydney