Department of Customer Service in NSW seeks a Senior Assessment Officer to lead the Complaints Directorate within Building Commission NSW. The role focuses on high-volume complaint assessment and regulatory action decisions.
You will mentor staff, drive policy and process improvements, and collaborate across the directorate to deliver outcomes for NSW communities. Hybrid Sydney/Parramatta work is available with travel across NSW as needed.
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📌 Senior Compliance & Complaints Lead (Regulatory Assurance) (New South Wales)
🏢 Department of Customer Service
📍 New South Wales
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