Launch Recruitment - IT Recruiting – Sydney NSW

Contract

5d ago , from Launch Recruitment - IT Recruiting

An exciting opportunity has come up for an experienced Senior Business Analyst to join a leading financial services organisation within its Life Insurance technology function.

This is a varied BA role supporting the broader retail insurance business, with a strong focus on improving processes, enhancing systems and finding smarter ways of working. You’ll work across a range of smaller initiatives and BAU improvements rather than being tied to one large project, so it’s a great fit for someone who enjoys variety and likes to see things through from idea to delivery.

The role You’ll be working closely with business and technology stakeholders to understand what's happening today, identify opportunities for improvement and turn those into practical solutions.

The role will involve:

- Leading end to end requirements analysis across system enhancements, product changes, regulatory requirements and business improvements
- Managing multiple pieces of work at once and confidently moving between priorities
- Working closely with stakeholders across Product, Operations, Technology, Actuarial and Engineering
- Identifying opportunities to simplify, automate and improve manual or repetitive processes
- Supporting Salesforce enhancements, configuration changes and integrations
- Developing user stories, acceptance criteria, process maps,



functional requirements and data mappings
- Facilitating workshops and working through requirements with business and technical SMEs
- Supporting UAT, testing, release readiness and post release activities
- Getting involved in system issues and root cause analysis where required
- Looking at practical opportunities to use automation and AI to improve efficiency and customer outcomes

About you

We’re looking for a Senior BA who is confident, pragmatic and comfortable operating in a busy BAU environment.

You’ll ideally bring

- 5+ years’ experience as a Senior Business Analyst within the Australian Life Insurance industry
- Strong understanding of the Life Insurance customer and policy lifecycle
- Experience across areas such as policy servicing, product enhancements, claims, retention, cancellations, pricing or billing
- Solid Salesforce experience, ideally within Life Insurance or Financial Services
- Experience managing multiple concurrent pieces of work and changing priorities
- Strong stakeholder management and communication skills
- The ability to quickly understand a problem, work out what needs to happen and take ownership of getting it moving
- A genuine interest in process improvement, automation and emerging AI capabilities
- Experience working in Agile environments

If you're a Senior BA with strong Life Insurance experience and Salesforce exposure, we'd love to hear from you!

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📌 Senior Business Analyst (New South Wales)
🏢 Launch Recruitment - IT Recruiting
📍 New South Wales