Accenture Australia is seeking a Service Request Analyst to champion our Service Request & Catalogue practices and ensure ITIL alignment. You will lead audits for accuracy and compliance, drive CSI initiatives, and streamline the service catalogue to enhance usability.
You will collaborate with service owners and technical teams to define request models, approvals, and fulfilment workflows, and develop dashboards to monitor volumes and trends.
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📌 Senior Service Request & Catalogue Leader (Canberra)
🏢 Accenture Australia
📍 Canberra
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