NSW Department of Customer Service is seeking a Real-Time Workflow Coordinator to support the Workforce Planning team in balancing demand and optimising resources across NSW service delivery. The role involves real-time decision making to improve customer outcomes for millions of interactions.
You will work in a fast-paced workplace, leveraging data and insights to inform workforce adjustments, scheduling, and operational planning while collaborating with frontline leaders and stakeholders
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📌 Real-Time Workforce Optimizer (City of Sydney)
🏢 NSW Department of Customer Service
📍 City of Sydney
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