Head of Transformation & Delivery – Emerging Experiences

Head of Transformation & Delivery – Emerging Experiences

Golf Australia is looking for a transformation and delivery leader to help reshape how Australians experience golf.

You do not need to come from sport.In fact, we're deliberately looking beyond traditional sporting backgrounds for someone who has led complex projects, transformed customer or service experiences, built new operating models, improved organisational performance or taken ambitious strategies from concept to execution.

Golf is the environment. Transformation is the job.

The opportunity

More than four million Australians now play golf in some form, but how people engage with the game is changing rapidly. Driving ranges. Simulators. Entertainment venues. Shorter formats. Digital experiences. New participation models. Different customer expectations. Our BIG SWINGS 2026–2030 strategy recognises that the future of golf will not simply be an extension of its past. As Head of Transformation & Delivery – Emerging Experiences, you will help us build that future.

Reporting to the General Manager – Places to Play, you will take complex strategic priorities and turn them into coordinated programs of work with clear outcomes, accountabilities and measures of success.

You will lead transformation initiatives, establish delivery disciplines, solve complex problems and bring together teams and partners that don't necessarily sit within the same reporting line.

This role needs someone comfortable moving between strategy and execution – someone who can see the chance, create the roadmap and then make it happen.

What you'll be here to change

You will:

- turn the EVOLVE strategy into a clear and executable portfolio of initiatives




- lead complex, cross-functional transformation and improvement projects
- establish strong program governance, milestones, measures and accountability
- identify barriers to growth and redesign experiences, processes or ways of working to remove them
- use customer, participation and performance insights to identify opportunities
- connect teams across customer, digital, commercial, participation and Places to Play
- develop new approaches and partnerships across emerging channels and experiences
- bring structure and momentum to initiatives involving multiple stakeholders and competing priorities
- challenge existing assumptions about how people discover, access and experience golf
- build capability and delivery discipline around you.

The background we're interested in

Your career may have been built in: Transformation, Program Delivery, Strategy, Customer Experience, Business Improvement, Service Design, Operations, or Innovation

You might currently be a:

- Head of Transformation
- Transformation Director
- Program Director
- Head of Delivery
- Business Improvement Leader
- Experience Transformation Lead
- Performance & Delivery Leader.

We are particularly interested in people who have worked in complex environments such as retail, hospitality, entertainment, leisure, tourism, member services,customer services, consulting, government,



major projects or other consumer-facing organisations.

What matters more than industry experience

We're looking for evidence that you have:

- led significant programs or transformation initiatives from strategy through to implementation
- delivered outcomes across functions you did not directly control
- created structure, governance and accountability around complex programs of work
- translated ambiguous strategic objectives into practical plans and measurable outcomes
- redesigned customer experiences, services, processes or operating models
- influenced senior and diverse stakeholders through change
- used data and insight to identify problems and measure impact
- challenged established ways of working and successfully brought people with you
- built momentum in environments where the answer wasn't obvious at the outset.

Experience in sport or golf is not required. What matters is your ability to bring a different lens, ask different questions and apply transformation capability to an industry experiencing significant change.

Why this opportunity is different

This isn't about administering an existing sports program.

It's about helping a national sport respond to changing consumer behaviour and building the experiences, partnerships and delivery models that will support its next phase of growth.

Golf Australia believes all golf is golf, and all of us can be golfers.

We're looking for someone who can help us turn that ambition into reality.

If you've spent your career transforming businesses, experiences or services and are interested in applying that capability somewhere completely different, we'd like to hear from you.

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📌 Head of Transformation & Delivery – Emerging Experiences (City of Kingston)
🏢 Golf Australia
📍 City of Kingston