Head of Customer Care & Experience – Proactive & Data-Driven (City of Gold Coast)

Head of Customer Care & Experience – Proactive & Data-Driven (City of Gold Coast)

23 Aug
|
@
|
City of Gold Coast

23 Aug

@

City of Gold Coast

National Renewable Energy is seeking a Customer Care and Experience Manager to lead a national team, transforming the function from reactive support to proactive, high-performance operations. The role manages 80,000+ customers and ~500 tickets weekly, shaping processes, automation, and data-driven performance improvements.

You will drive a culture of accountability, coach future leaders, and partner with the business to deliver exceptional customer experiences and commercial value.

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📌 Head of Customer Care & Experience – Proactive & Data-Driven (City of Gold Coast)
🏢 @
📍 City of Gold Coast

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