Technical Business Analyst – Integration Delivery

We’re looking for a hands‑on Technical Business Analyst to own the design and delivery of customer integrations across a growing SaaS platform.

This is not a traditional requirements‑only BA role. You’ll work directly with customers to understand how their systems operate, design the right integration approach, configure and test solutions, and take implementations through to go‑live.
You’ll sit across customers, commercial teams and engineering, helping turn business requirements into practical technical solutions.

What you’ll be doing

- Run customer workshops to understand workflows, systems and integration requirements
- Translate business requirements into technical solution designs
- Design integration approaches across APIs, platform configuration and custom workflows
- Configure, test and troubleshoot integrations
- Work hands‑on with REST APIs, SQL, data models and low‑code workflow tools
- Manage implementations from solution design through UAT and production
- Coordinate with third‑party integration partners
- Support customers through upgrades, changes and post‑production issues
- Work closely with Sales, Onboarding, Product and Engineering




- Manage customer expectations and recommend the right technical approach where requirements need to be challenged

What we’re looking for

- 3+ years’ experience delivering SaaS, software or system integration projects
- Experience working directly with customers on technical implementations
- Good understanding of REST APIs and common integration patterns
- Hands‑on SQL experience
- Experience translating business logic into system or platform configuration
- Comfortable troubleshooting integrations and data issues
- Able to run workshops and communicate technical concepts clearly
- Comfortable owning delivery and making decisions independently

Experience with workflow automation tools such as n8n, integration platforms, ordering systems, marketplaces, ERP environments or supply chain technology would be helpful.

This would suit someone currently working as a Technical Business Analyst, Integration Consultant, Technical Implementation Consultant, Solutions Consultant or Integration Engineer who wants broader ownership across solution design and delivery.

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📌 Technical Business Analyst (City of Sydney)
🏢 The Onset
📍 City of Sydney