- Tackle diverse employee relations matters across the Qantas Group
- Partner with leaders to deliver consistent, high-quality outcomes in a fast-paced environment
- Full-time permanent position based in Mascot, Sydney

No matter where we are in the world, seeing our redrootake to the skies fills us with pride. You might be most familiar with the experience of our products and services, butthere’smuch more to uswe’dlike to tell you about.

As one of Australia’s largest employers, our Human Resources function work closely with the business in the delivery of our corporate and people strategy. We have an unwavering focus on building a flexible and adaptable workforce, driving leadership capability, improvingproductivityand creating safe workplaces.

TheManager, Case Management (ER Specialist)will deliver expert advice and handson coaching across a broad range of people management issues.You’llprovide consistent,high qualitysupport to line managers across misconduct investigations, performance management, disciplinary procedures, grievance handling, fitness for work matters and internal appeals.This includes leading investigations into serious and sensitive matters, such as sexual harassment, and acting as an escalation point for complex cases.

You will alsoplay a key role in building capabilityacross the People Services function for less complex and informal cases. Reporting to a Portfolio Manager, Case Management,you’llpartner closely with business leaders and stakeholders to deliver balanced,fairandappropriateoutcomes.You’llsucceed in this role if you bring a structured,organisedand analyticalapproach, andcan thrive in a fastpaced, high volume environment.

- Tertiary qualification in Employment Law, Human Resources or a related discipline, or equivalent experience.




- Proven experience advising on individual people matters, including complex misconduct investigations and grievances.
- Exceptional written and verbal communication skills, with strong attention to detail and a commitment tomaintainingrobust documentation and audit trails.
- A proactive and pragmatic approach, with the ability to deliver solutions that support business needs and Group outcomes.
- Strong endtoend case management experience and the ability to providetimely, consistent andhighqualityadvice.
- Demonstrated experience coachingand mentoring others.
- Excellentrelationship and stakeholder management skills, with the ability to influence, challenge and negotiate at all levels.
- Highlevelconceptual, analytical andproblemsolvingskills, applied effectively to complex people matters.
- Experience using reporting and data insights toidentifytrends,risksand opportunities for improvement.
- Sound judgement,discretionand the ability to managehighly sensitiveinformation.
- Strong organisational skills, with the ability to balance case delivery, coachingresponsibilitiesand competing priorities.

Why Qantas?

You’lljoin a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which meansyou’llbe able to grow both personally and professionally at Qantas.



Your development is a priority for us – so that you canmaintainthehigh standardsour customers have come to expect and can continue to develop over time.You’llbe supported from day 1 withon the jobtraining and coaching as well as our formal training opportunities. While you may start in this role,we’vegot a greattrack recordof supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee advantages program offers amazing benefits that extend well beyond travel.

- We love to travel:Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options:Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave andadditionalpurchased leave options.
- We’llgive you access to thousands of rewards:Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing,leisureand entertainment.You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronicdevicesand professional memberships.
- We’llsupport your wellbeing:Whetherit’slearning to better support your own and others’ mental health, our interactive wellbeingappor your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you toadviseus at time of application.

Applications close: Thursday, 3rd of September 2026

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📌 Manager, Case Management (City of Sydney)
🏢 Qantas Airways
📍 City of Sydney