Modus Projects is seeking a National Contact Centre Manager to lead our Operations Centre across Australia. You’ll coach leaders, optimise workflows, oversee workforce planning and drive continuous improvement to deliver exceptional customer experiences.
This is a strategic, people-focused role where you’ll influence strategy, mentor high-performing teams and partner with senior leaders to improve KPI results and service levels across a national client portfolio.
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📌 National Contact Centre Leader | Drive Performance & Growth (Melbourne)
🏢 @
📍 Melbourne
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