V/Line is seeking a Customer Insights and Design Manager to shape the passenger experience by translating feedback into practical improvements through human-centered design and insights. You will lead the Customer Insights and Design function, turning research into tangible actions that elevate experiences across the organisation.
Reporting to the Head of Customer Experience and Accessibility, you will build capability, embed customer-centred ways of working and drive initiatives within the
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📌 Head of Customer Insights & Design for Passenger Experience (Melbourne)
🏢 V/Line
📍 Melbourne
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