Full-Time | IT Support & Service Delivery

Do you enjoy solving technical problems and delivering great customer service?

Business NSW is looking for a proactive Service Delivery Officer to join our ICT team. This role is ideal for someone with a Certificate IV or Diploma in Information Technology and experience providing IT support through a Service Desk, Desktop Support or Helpdesk environment.

You'll support staff across the organisation by resolving incidents, managing IT equipment and helping maintain reliable technology services.

What You'll Be Doing

- Providing Level 1 and Level 2 end-user support
- Troubleshooting hardware, software and mobile device issues
- Managing tickets, incidents and service requests through ServiceNow
- Deploying and configuring laptops, monitors, printers and mobile phones
- Maintaining ICT asset records and supporting hardware procurement
- Delivering onsite support at our Parramatta office
- Supporting service improvement initiatives and operational processes




- Working with internal ICT specialists and external technology vendors

About You

- Certificate IV or Diploma in Information Technology or a related field
- Previous experience in a Service Desk, Helpdesk, Desktop Support or IT Support role
- Strong troubleshooting and problem-solving capabilities
- Excellent customer service and communication skills
- Experience using ticketing systems (ServiceNow advantageous)
- Understanding of Microsoft 365, Windows devices and end-user technologies
- Knowledge of ITIL service management principles highly regarded

Why Join Business NSW?

- Diverse and diverse technology environment
- Collaborative and customer-focused ICT team
- Opportunities to develop technical and service delivery skills
- Stable organisation with strong community and business impact
- Supportive leadership and ongoing development opportunities

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📌 Service Desk Officer (New South Wales)
🏢 Business NSW
📍 New South Wales