Greater Northern Community Services – Broadmeadows VIC

Greater Northern Community Services is a registered NDIS provider committed to delivering reliable, respectful and participant-centred supports. Our Support Coordination team works closely with participants, families, providers and multidisciplinary stakeholders to help participants navigate the NDIS, overcome barriers and establish appropriate and sustainable supports. As GNCS continues to grow, we are looking for an experienced Specialist Support Coordinator who can contribute not only to their own participant caseload but also to the ongoing development and strength of our Support Coordination team.

About the role

Greater Northern Community Services (GNCS) is seeking an experienced and highly capable Level 3 Specialist Support Coordinator to join our team on a part-time basis. This is a senior Support Coordination role suited to an experienced professional who is confident working with NDIS participants with complex needs, significant barriers, multiple service systems and higher levels of risk. You will manage an allocated participant caseload while also contributing to complex case discussions, stakeholder coordination, mentoring and the ongoing quality of Support Coordination services within GNCS. We are looking for someone who can work independently, take ownership of their caseload and confidently navigate complex participant situations while maintaining strong relationships with participants, families, providers and other stakeholders.

Key responsibilities

- Deliver Level 3 Specialist Support Coordination to participants with complex support needs




- Identify and address complex barriers affecting the implementation of participants' NDIS plans
- Coordinate multiple providers, services and stakeholders to establish effective and sustainable supports
- Develop participant service plans and implementation strategies where required
- Manage complex situations involving service breakdowns, housing instability, hospital discharge, behaviours of concern, safeguarding concerns or significant changes in circumstance
- Facilitate and lead multidisciplinary meetings, case conferences and stakeholder discussions
- Support participants to understand and effectively implement their NDIS plans
- Connect participants with appropriate NDIS-funded, mainstream and community supports
- Monitor participant funding, service utilisation and progress towards identified goals
- Prepare high-quality progress reports, review reports, case summaries and supporting documentation

About you

- Strong experience working within NDIS Support coordination
- Demonstrated experience with Specialist Support Coordination and/or complex participant cases
- Strong knowledge and understanding of the NDIS
- Experience working with participants with complex disability, psychosocial, behavioural, housing or health-related needs
- Strong stakeholder management and relationship-building skills
- Excellent written and verbal communication skills
- Strong report writing, case management and documentation skills
- Confidence managing complex, challenging and higher-risk situations
- Robust problem-solving and decision-making skills
- Excellent organisational and time-management skills

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📌 Level 3 Specialist Support Coordinator – Part-Time (Williamstown)
🏢 GREATER NORTHERN COMMUNITY SERVICES
📍 Williamstown