Managed Service Provider is looking for an Account Manager to own and grow a portfolio of existing SME and mid-market clients. This is a retention- and growth-focused role, you'll be the primary point of contact for a book of clients, identifying upsell opportunities, resolving escalations and building the kind of relationships that keep clients long-term. Fully remote, servicing clients across Australia.
What You'll Do
- Own a portfolio of existing MSP clients as their primary relationship contact
- Conduct regular account reviews and identify opportunities to expand services
- Work closely with technical/service delivery teams to ensure client satisfaction and SLA performance
- Manage renewals and contract negotiations
- Act as escalation point for client issues, coordinating internally to resolve them
- Track account health, pipeline, and forecasting in CRM
What We're Looking For
- Experience in account management, client success, or a similar client-facing role within an IT services or MSP workplace
- OR SDR/BDR experience with a genuine interest in moving into a full-cycle account management role
- Strong communication and relationship-building skills
- Comfortable managing competing priorities across a client portfolio
- Self-motivated and effective working remotely
What's on Offer
- $100,000 + superannuation
- Fully remote role
📌 Account Manager (Southern Sydney)
🏢 Kaliba
📍 Southern Sydney
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