Our client is a well-recognised global leader in diagnostic and healthcare services. Technology plays a major part in enabling the delivery of our clients services at a clinical and non-clinical level. This is a dynamic and interesting environment where innovation and service excellence come together.
The IT Services Manager is a key and critical role, delivering across multi-site operations. As a natural leader, you will provide guidance and oversight to a team supporting Desktop, EUC and Site support activities. Leveraging your relationship management skills, you’ll engage with a range of internal stakeholders, build trusted partnerships and delivering a reliable service to the end user.
Your responsibilities will include:

- Defining the operating rhythm, setting expectations and leading the team to deliver service excellence
- Overseeing the team to deliver hard and soft IT services including Desktop Support and EUC support across multi-site locations
- Managing key operational performance metrics and SLAs, with reporting up to the Head of Service Delivery
- Facilitating the seamless delivery of workplace technology initiatives
- Fostering positive and team-oriented working relationships with key stakeholders (clinical and non-clinical), acting as the escalation point
- Operating with a continuous improvement mindset,



contributing to initiatives and processes that enhance the user experience
- Managing the planning, acquisition, maintenance and renewal of technology infrastructure assets
- IT Vendor Management

The ideal candidate will bring:

- Significant experience coming from an IT Service Management role working across the full lifecycle
- Experience supporting technology services across complex environments
- The ability to build relationships, adept at cultivating productive partnerships and aligning technology services with user needs
- A people focused leaderships style, empowering and building the capability of their through collaboration and coaching, fostering a culture of accountability, continuous improvement and service excellence
- Technical expertise in a MS operating environment as well as EUC and hardware/workplace technologies
- ITIL service management knowledge
- Sound experience with ticketing systems

You’ll be part of a connected national team of leaders, with your efforts and those of your team contributing to broader business objectives. It’s a unique blend of people leadership and IT service management.
This is a role which requires on-site presence and the ability to work across predominately Perth metro based locations. Your main base will be Osborne Park.

#J-18808-Ljbffr

📌 IT Services Manager (Perth)
🏢 McGibbon Consulting
📍 Perth