AFCA in Australia is seeking a Banking Industry Lead to shape the Scams External Dispute Resolution program under the SPF. You will provide technical and regulatory expertise to design and deliver effective dispute resolution for scam-related harms.
This is a max-term contract through to May 2028. You will work with banks, regulators and industry bodies to embed scam considerations in AFCA's approach to complaints and payments.
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📌 Banking & Payments Scams Lead — Shape Consumer Protections (Hybrid) (New South Wales)
🏢 AFCA
📍 New South Wales
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