Australian Payments Plus, in partnership with Hatch, seeks an ITSM Analyst to keep AP+ technology services stable and reliable. You will manage incidents, problems and changes, monitor performance and drive improvements across multiple technology teams to prevent issues and restore faster.
You will work across incident, problem and change management, turning data into actionable service enhancements while maintaining robust stakeholder communication and alignment with service levels.
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📌 ITSM Analyst: Elevate Incident, Problem & Change (City of Sydney)
🏢 Hatch
📍 City of Sydney
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