23 Aug
|
Sharks Leagues Club
|
Sutherland Shire Council
23 Aug
Sharks Leagues Club
Sutherland Shire Council
Ready to take the next step in your hospitality career?
As we prepare for the opening of Sharks Leagues, we’re looking for experienced and enthusiastic Club Supervisors to join our team.
This is a great opportunity to be part of an exciting new chapter for the Sharks and help establish the service standards, team culture and customer experience within our new venue.
As a Club Supervisor, you’ll be a hands‑on leader on the floor, supporting our front‑line teams throughout their shifts and working closely with Duty Managers and Department Heads to ensure our operations run smoothly.
Supervisor Opportunities
We are currently recruiting for Club Supervisors in casual, full-time and part-time capacities in the following areas:
Food & Beverage – supporting our bars, dining and beverage operations and leading front‑line teams to deliver a consistently high standard of service.
Functions – helping coordinate and supervise functions and events, ensuring smooth service delivery and a great experience for our guests from start to finish.
Gaming – supervising gaming operations, supporting our gaming team and maintaining a strong focus on customer service, compliance and responsible gaming practices.
We encourage you to let us know which area you are most interested in as part of your application, and whether you are looking for casual, FT or PT hours.
About the Role
As a Club Supervisor, you will:
Supervise and support front‑line team members throughout your shift
Lead by example and deliver exceptional customer service
Allocate duties and help coordinate workflow, breaks and shift coverage
Provide day‑to‑day coaching, mentoring and support to team members
Assist with the induction and on-the-job training of new employees
Monitor service, presentation and operational standards throughout the Club
Assist with opening and closing operational areas
Complete operational checklists and shift handovers
Respond to customer enquiries and resolve issues professionally
Promote Club promotions, events and loyalty initiatives
Support compliance with relevant liquor, gaming, WHS and Club requirements
Respond to operational issues and make appropriate decisions within your level of responsibility
Escalate significant operational, security or customer matters to the Duty Manager or Department Head when required
About You
We’re looking for people who are confident on the floor, approachable with their team and comfortable taking ownership during a busy shift.
To be successful, you will have:
Previous experience in a similar hospitality, club or supervisory role
Experience supervising or coordinating front‑line teams
Strong customer service skills and a genuine passion for creating a great customer experience
Excellent communication and interpersonal skills
The confidence to resolve customer issues professionally
Sound knowledge relevant to your area of hospitality operations
The ability to work independently while knowing when matters need to be escalated
Current RSA and RCG competency cards
Availability to work across a rotating roster, including nights, weekends and Game Days.
First Aid/CPR and ARCG qualifications will be highly regarded.
Why Join the Sharks?
This is an exciting opportunity to join the Sharks Group at an important time as we open the doors to Sharks Leagues.
You’ll have the prospect to be part of the Club from the beginning, develop your leadership skills and play a key role in creating unforgettable experiences for our members and guests.
If you’re ready to take the next step, lead from the front and be part of the Sharks, we’d love to hear from you.
We appreciate the time taken by everyone who applies. Due to the high volume of applications anticipated, only candidates shortlisted for the next stage will be contacted.
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📌 Club Supervisor (Sutherland Shire Council)
🏢 Sharks Leagues Club
📍 Sutherland Shire Council