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Company: Birdsnest
Geo: Cooma, rural NSW, Australia (between Canberra and the snow)
Head Office: Cooma
Level: Junior
WFH: possibly, max 1-2 days/week
Type: Permanent full-time

75% programming / 25% technical support

About the company

Birdsnest is located in the foothills of the NSW Snowy Mountains, in the thriving rural town of Cooma. With a population of around 6,500, we are a supportive close-knit community offering great career and lifestyle opportunities. Located an hour south of Canberra and just over an hour to the local ski resorts, the Snowy Mountains region offers an array of recreational and leisure pursuits across all seasons, including snow sports, hiking, cafes, art galleries, trout fishing and mountain bike riding. Join us! There’s a warm welcome always waiting!

It is our mission to offer opportunities to let your talents shine, and to challenge you to discover ones you never knew you had. And yes, baking is definitely a talent - after all we do have over 140 birthdays to celebrate every year!

In 2017 we were very proud to be voted the 4th best place to work in Australia for the over 100 employees category in the BRW Great Places to Work Awards.

About the position

Working closely with our internal and external Developers,



you will play a pivotal role in providing effective applications support to our business (75% programming / 25% technical support).

- Investigate and action support requests relating to site and services.
- Write, code, test, analyse and maintain applications in line with user requirements.
- Identify root problems, correct coding errors, troubleshoot, present solutions, implement changes, de-bug software and accurately document code.
- Manage expectations and document case progress in Trello ticket management software.
- Work with a small team (currently 3 developers) to make improvements based on user feedback/reoccurring issues.
- Older Ruby on Rails + MySQL monolith
- Supported by microservices using combinations of Rails, Dry-RB, PostgreSQL and MySQL.
- Supporting scripts in Ansible, Bash, and Ruby

Please let us know how you align with the Position Outline below:

- Bachelor’s Degree in Computer Science, Information Technology or equivalent relevant experience.
- Min 1-2 years’ prior work experience in an IT related workplace preferred.
- Solution focused individual, with a creative approach to problem-solving.
- Eager to learn, attention to detail, and committed to continuous improvement.
- Strong customer centric focus, with excellent communication skills and an optimistic personality.
- Knowledge of technologies like React, Ruby on Rails, dry-rb and Ansible an advantage.

Full-time, Monday to Friday position, during standard business hours at HQ in Cooma, NSW. Remote work may be available 1-2 days a week.

This is an excellent opportunity for any motivated individual looking for a career with a strong eCommerce company offering challenging projects and a unique and enjoyable work environment.

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📌 Full-Time IT Support & Jr Programmer (Rails, Dry-RB) at Birdsnest (Cooma, nearCanberra)
🏢 Ruby Australia
📍 Cooma