Branch Manager | Melbourne

Our client is a leading, national and well established strata management business. They are looking for an established people leader to take on a branch management role based in Melbourne, leading a high performing team.

This role is suited to an experienced leader from the strata management sector who is currently working at a Branch Manager, or Operational Leadership level.

You will step into an established branch and take responsibility for its continued growth, culture and performance. You will be supported by an experienced State Manager, a dedicated customer care support person and a well-resourced and established central shared services team. The opportunity

As Branch Manager, you will lead a team of 12+ Strata Managers, managed through a combination of direct and indirect reporting lines, with responsibility across:

- People leadership: developing, coaching and retaining a high performing team. There is no expectation you will carry a portfolio yourself. Portfolio sizes across the team are set using an analytical tool that accounts for real complexity and workload, not just lot count. The focus of your role is entirely on leading the team.
- Customer leadership: role modelling exceptional service, playing an active role in escalated matters and strengthening key client relationships.
- Business leadership: running a profitable branch with accountability for revenue, budgets and risk.

Day to Day

- Leading and developing a team of Strata Managers including Team Leaders
- Driving customer retention, service quality and proactive issue resolution
- Owning branch financial performance including budgets, revenue and cost management
- Supporting growth through recent business wins and fee for service opportunities
- Embedding improved systems, processes and ways of working, including the ongoing rollout of AI and technology investment




- Building a positive industry profile through engagement and industry events
- Fostering the professional wellbeing and psychological safety of your team

About you

This role is ideal for someone who:

- Is currently leading and managing a team within the strata management sector
- Has a proven track record of developing, coaching and retaining people in a leadership capacity, ideally with a team of a similar size
- Understands owners corporation or strata legislation and the commercial drivers of management fees
- Brings strong communication skills, sound judgment and a people first mindset
- Wants ownership, accountability and the opportunity to lead a larger, established team
- Is happy to work within a shared services model with centralised support functions covering administration and financial management
- Is based in Melbourne or within easily commutable distance

We would love to also talk to anyone looking to relocate from interstate for a new opportunity in Melbourne. What's on offer

- A leadership role within a high performing, well established branch, with no portfolio to manage
- A dedicated locum in your office to provide leave and absence cover
- Monthly one on one sessions and mentoring from senior leadership
- A clear pathway for career progression, including relocation opportunities interstate
- An individual development plan, generous training budget and study assistance
- Hybrid working, with 50% work from home once probation is completed
- The option to purchase up to two weeks additional leave per year, plus birthday leave and a bonus leave day
- A wellbeing program and EAP support
- Commission on additional charges, novated lease options and a rewards and discounts app for you and your family
- A competitive remuneration package informed by regular salary benchmarking

Please click 'Apply' or for a confidential conversation, please reach out to *****@ralstonrecruitment.com. We are specialists in the strata sector operating across NSW, QLD and VIC.

📌 Branch Manager (Melbourne)
🏢 Ralston Recruitment
📍 Melbourne