Customer Service Officer - Contact Centre

- Be the first point of contact for our valued customers, ensuring a positive experience.
- Engage in a dynamic work environment that fosters collaboration and continuous improvement.
- Contribute towards the omni-channel experience, delivering customer service from all touch points of Council’s Contact Centre.
- Utilise your strong analytical and problem-solving skills to resolve customer inquiries efficiently.

Help Our Community Every Day

- Be the first point of contact for our valued customers, ensuring a positive experience.
- Engage in a dynamic work environment that fosters collaboration and continuous improvement.
- Contribute towards the omni-channel experience, delivering customer service from all touch points of Council’s Contact Centre.
- Utilise your strong analytical and problem-solving skills to resolve customer inquiries efficiently.

About Us

Sutherland Shire Council is committed to providing quality services to our community while ensuring transparency and ethical governance. We believe in fostering a collaborative work environment that encourages growth, innovation, and inclusivity.

About the Role

You will play a crucial role in delivering outstanding customer service from the initial point of inquiry through to resolution. You will be responsible for fostering good relationships with our customers and ensuring their satisfaction with our services.

This position requires a proactive approach to customer interactions, handling inquiries across all contact points, including phone, face-to-face, and digital channels. You will contribute to the efficient operation of the Contact Centre and assist in process improvements to enhance the overall customer experience.

Who We're Looking For





You will have a strong background in customer service, demonstrating a passion for providing excellent experiences. You will be adaptable, cooperative, and skilled in problem-solving.

- Proven experience in high-volume customer service roles, including call centres and face-to-face interactions.
- Strong analytical skills and the ability to resolve complaints effectively.
- Excellent communication skills with the ability to convey information clearly and concisely.

- Package: $81,866 - $86,777 gross p.a. plus 12% superannuation.
- Hours of work: Permanent Full Time. You will have the option of a 19 day month through Council’s flex system.
- To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Reach out to Lauren McDonald*********@ssc.nsw.gov.au Team Leader Customer Service Operationsfor any job specific enquiries.
Alison Wady *****@ssc.nsw.gov.au Talent Acquisition Business Partner, can assist with any recruitment related enquiries.

Click on the link to check out the Position Description

Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.

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📌 Customer Service Officer - Contact Centre (Sutherland)
🏢 Sutherland Shire Council
📍 Sutherland