About the role

As the first point of contact for our patients, you'll play a key role in keeping our practice running smoothly. You will work across both of our practice sites: Wakefield Gardens Surgery in Ainslie and The Surgery on Manuka Terrace in Manuka.

Shifts are rostered Monday to Friday between 7.30am and 6.00pm, and Saturday 8.00am to 12.30pm on a casual basis, with flexibility to cover both sites as needed. This would include covering annual leave and short notice sick leave.

We're looking for a friendly, organised and reliable Casual Medical Receptionist to join our team, working across both of our practice sites:

- Wakefield Gardens Surgery — Ainslie
- The Surgery, Manuka Terrace — Manuka

Availability required

- Monday to Friday, between 7.30am and 6.00pm
- Saturday, 8.00am to 12.30pm

Shifts are rostered across these hours on a casual basis, with flexibility to cover both sites as needed.

About the role

As the first point of contact for our patients, you'll play a key role in keeping our practice running smoothly. Day-to-day responsibilities include:

- Greeting patients and visitors, and managing check-in at reception
- Answering and directing phone calls




- Scheduling and confirming patient appointments
- Processing payments, invoices and Medicare/health fund claims
- Managing patient records and correspondence with accuracy and confidentiality
- Liaising with GPs, nurses and other staff to support daily clinic operations
- General administrative duties as required

What we're looking for

- Previous medical reception or healthcare administration experience is preferred, but not essential — training will be provided
- Excellent communication skills and a warm, professional manner with patients
- Strong attention to detail and the ability to multitask in a busy workplace
- Comfortable using practice management and Medicare software (or willing to learn)
- Reliable, punctual and able to work the required roster across both sites

What we offer

- Supportive and friendly team environment across two well-established practices
- Casual hours — no two days the same
- Pay negotiable based on experience, in line with the relevant award

Only shortlisted applicants will be contacted.

📌 Casual Medical Receptionist (Ainslie)
🏢 Wakefield Gardens Surgery
📍 Ainslie