Southern Cross Care NSW & ACT – Epping NSW

At Southern Cross Care (NSW & ACT), We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this.

About the Role

The Role – Full Time based at our Epping Head Office.

We're looking for a detail-oriented and customer-focused Home Care Billing & Claims Officer to join our Revenue & Billing team. This role is ideal for someone who enjoys working with complex financial processes, thrives on accuracy, and wants their work to contribute directly to meaningful outcomes for clients and their families.

Reporting to the Revenue & Billing Team, you will manage billing, claims processing and client account administration, ensuring compliance with government funding requirements and organisational standards.

You’ll collaborate with Home Care teams, Finance, Rostering and Systems teams while liaising externally with Services Australia, healthcare providers, contractors and client representatives.

Key Responsibilities

Revenue, Claims & Funding Management

- Manage Medicare claiming through the Services Australia portal
- Prepare and upload claim files and complete refund reviews within required timeframes
- Process client movements, supplements and budget adjustments
- Review travel fees and funding allocations
- Investigate and resolve claim rejections, payment variances and anomalies

Billing & Financial Administration

- Prepare and issue invoices and statements for private and brokerage clients
- Maintain accurate client records and financial data in AlayaCare
- Process termination refunds and exit payments in accordance with legislation
- Support annual fee updates and system enhancements
- Assist with account reconciliations and revenue reporting

Compliance & Quality Assurance

- Ensure compliance with aged care funding requirements and organisational policies




- Conduct regular audits and quality checks to maintain billing accuracy
- Support internal and external audit activities
- Identify risks, errors and opportunities for process improvement

Client & Stakeholder Support

- Respond to billing and account enquiries with professionalism and empathy
- Assist Service Advisors with budget and fee-related enquiries
- Provide guidance and support to internal stakeholders during process changes

About You

You’re someone who enjoys accuracy, problem-solving and working collaboratively. You can manage competing priorities, meet deadlines and confidently communicate financial information to a range of stakeholders.

You’ll ideally bring:

Personal Attributes

- High attention to detail and accuracy
- Collaborative and solution-focused mindset
- Resilient and adaptable in agile environments
- Strong communication skills to explain complex financial concepts

Education and Experience

- Minimum 2 years in finance, billing, or claims processing
- Experience with client budgets and reconciliations
- Exposure to aged care, health, or government-funded environments (Desirable)
- TAFE or tertiary qualifications in Accounting, Finance, or Business (Desirable)

Skills and Capability

- Knowledge of Support at Home funding or willingness to learn quickly
- Understanding of claims processes and Medicare portals
- Intermediate Excel and ability to learn current systems (AlayaCare, Epicor)
- Ability to manage competing priorities and deadlines

What’s in it for you?

- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650




- Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
- Annual leave loading
- Ongoing Training and Development
- Linkedin Training - SCC's Senior Leaders and Support Office teamscan access adigital library of over 6000courses
- Referral Bonus Program

About Southern Cross Care (NSW & ACT)

We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT.

We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel!

Join us at SCC NSW & ACT, where your work is not just a job, but a journey filled with opportunities to make a tangible difference in the lives of those we support. Our commitment to diversity and inclusion is unwavering, and we strive to ensure every employee feels valued and heard.

Your growth is our mission. Your wellbeing is our priority. Together, we can create a future that’s not only brighter for our clients and residents but also for every member of our team.

SCC is an equal opportunity employer and values inclusion and diversity. All employment is decided on the basis of qualifications, merit, and business need. We are committed to a safe and respectful workplace.

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📌 Revenue and Billing Officer - Finance (New South Wales)
🏢 Southern Cross Care (NSW & ACT)
📍 New South Wales