Senior Mental Health Support Worker (SIL)

Registered NDIS provider committed to delivering high-quality, person-centred supports to people living with psychosocial disabilities and complex mental health needs. We are passionate about empowering participants to live independently, build meaningful lives, and achieve their goals in a safe and supportive environment.

As our organisation continues to grow, we are looking for experienced Mental Health Support Workers to join our Supported Independent Living (SIL) team. We are seeking confident, experienced professionals who can support participants with complex mental health presentations while promoting independence, recovery, and positive outcomes. You will be working in SIL homes supporting participants with conditions such as schizophrenia, bipolar disorder, PTSD, personality disorders, depression, anxiety, and other psychosocial disabilities. This role requires someone who can remain calm under pressure, make sound decisions, build professional relationships, and respond effectively during challenging situations.

Your Responsibilities

- Provide person-centred support in accordance with participants' NDIS plans.
- Assist with daily living skills including personal care, meal preparation, medication assistance, transport, appointments and community participation.
- Implement Behaviour Support Plans, Mental Health Recovery Plans and Risk Management Plans.
- Recognise and respond appropriately to changes in participants' mental health.
- Use trauma-informed and recovery-oriented approaches.
- Support participants to build life skills and achieve greater independence.
- Complete accurate shift notes, progress reports and incident reports before the end of every shift.
- Work collaboratively with families, clinicians,



Support Coordinators and allied health professionals.
- Promote participants' dignity, choice and rights at all times.
- Follow all NDIS Practice Standards, organisational policies and workplace procedures.

Essential Requirements

- Minimum 3 years' experience supporting people with complex mental health conditions.
- Previous experience working in Supported Independent Living (SIL).
- Experience supporting participants with behaviours of concern.
- Demonstrated experience implementing Behaviour Support Plans.
- Excellent communication and documentation skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and conflict resolution skills.
- Flexible availability across a 24/7 rotating roster.

Mandatory Requirements

- NDIS Worker Screening Check
- Current First Aid & CPR Certificate
- Current Australian Driver Licence
- Reliable, comprehensively insured vehicle
- Current Medication Administration competency
- Current Manual Handling Certificate
- Right to work in Australia

Highly Regarded

- Certificate IV in Mental Health
- Certificate IV in Disability or Community Services
- Mental Health First Aid
- CPI, MAPA or other de-escalation training
- Experience supporting participants with:
- Schizophrenia
- Bipolar Disorder
- PTSD
- Personality Disorders
- Psychosocial Disability
- Dual Diagnosis

- Knowledge of the NDIS Practice Standards and Positive Behaviour Support Framework.

Why Join us?

- Competitive above-award pay based on experience.
- Ongoing training and professional development.
- Supportive leadership team with genuine career progression opportunities.
- Flexible shifts to suit your lifestyle.
- Work with a respected and growing NDIS provider.
- Prospect to make a meaningful impact every day.
- Employee recognition and supportive team culture.

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📌 Senior Mental Health Support Worker (SIL) (City of Wollongong)
🏢 Payworx
📍 City of Wollongong