Ready to join our team? We're looking for a

Client Care Manager

Client Care Manager

Location: Lyneham, Canberra

Animal Emergency Australia are looking for a passionate client care manager to join AES Canberra.

About the Role: We are seeking an experienced Client Care Manager (CCM) to lead our dynamic front-of-house (CCR) team. This role is pivotal in ensuring a positive, seamless, and compassionate experience for every client — from emergency arrivals to aftercare follow-up.

As Client Care Manager, you will:

- Lead and coach a team of Client Care Representatives
- Champion a culture of empathy, accountability, and service excellence
- Oversee FOH operations including rostering, workflows, and service delivery
- Drive referral relationships and community engagement
- Collaborate with hospital leadership to deliver business growth and exceptional care

About You: You’re a natural leader who thrives in a fast-paced, client-facing setting and enjoys leading a team with heart and purpose, whilst ensuring high level of standard in service and customer experience.

You’ll bring:

- Leadership experience managing a team in a customer-focused environment
- High-level communication, conflict resolution and coaching skills




- Proven ability to manage operations and improve service workflows
- Marketing or community engagement experience (desirable)
- Veterinary, medical or emergency services background (advantageous, not essential)

Why Join Us?

- Competitive wages ($85,000-$92,000) + 17.5% Annual Leave loading + plus super
- Significant discounts on pet treatments and products
- Access to our Fitness Passport program
- A dedicated wellbeing committee offering resources like mental health first aid, flu vaccinations, and wellness podcasts
- Comprehensive Employee Assistance Program (psychology, nutrition, and sleep support)
- Career development opportunities, including leadership, and management training
- The ability to grow within the company, with internal promotions and transfers available
- Flexible roster structures for improved work-life balance
- Practical perks like stocked snack cupboards

Step into a leadership role that makes a difference – for pets, clients, and your team. !

Canberra

Location: 2 Barton Highway Lyneham, ACT 2602

Employment Type:

- Full Time (Permanent)

📌 Client Care Manager (Canberra)
🏢 Animal Emergency Australia
📍 Canberra