Posted: 19/08/2026

Closing Date: 19/09/2026

Job Type: Permanent - Full Time

Location: Adelaide CBD

Job Category: Security Services - AUS

About Us:

Glad Group is a family-owned Australian business with over 36 years’ experience delivering integrated services across security, cleaning, concierge and maintenance. We’re a people-first organisation focused on integrity, collaboration, and operational excellence.

As our Security division grows, we’re looking for a dynamic, high-energy Client Services Manager to manage a portfolio of both premium retail sites, concentrating on officer wellbeing, operational efficiency and asset security.

About the Role

Joining a successful team of CSM’s you be responsible for ensuring consistent, high-quality service delivery across multiple sites, while maintaining robust client relationships and supporting frontline teams.

Reporting to the Regional Security Manager, this position is ideal for a security professional looking to progress into broader operational management of both security officers and clients alike.

Key Responsibilities

Own day-to-day operations across multiple premium sites

Build strong, trusted relationships with clients and onsite stakeholders

Conduct regular site inspections and performance reviews

Ensure staffing levels and site procedures meet contractual requirements

Manage incidents, issues, and escalations professionally

Support mobilisation of new sites and contract transitions

Monitor KPIs, service standards, and client satisfaction

Manage site based P&L; performance, pay reports and forecasting

Identify service improvement and upsell opportunities

People & Performance





Lead and support site supervisors and frontline officers

Assist with recruitment, onboarding, and retention

Promote professionalism, presentation, and customer service standards

Support staff during and after incidents, including reporting requirements

Attend client and staff social events when required

Compliance & Commercial Focus

Ensure compliance with licensing, WHS, Awards, and company procedures

Review rosters for efficiency, budget alignment, and contractual compliance

Monitor overtime, leave balances, and cost controls

Contribute to client reporting and contract reviews

About You

Experience as an Account Manager, Operations Coordinator, or large/multi-site leader in security role

Background in premium retail or commercial property environments highly regarded

Strong client-facing and stakeholder management skills

Organised, detail-oriented, and able to manage multiple sites

Calm, pragmatic decision-maker under pressure

Qualifications

Certificate IV in Security Operations, Security Risk Management, or WHS desirable

Current SA State security licence

Working knowledge of Awards and rostering principles

What’s On Offer

Excellent remuneration package

High-profile premium property portfolio

Clear pathway to senior operations leadership

Supportive, experienced leadership team

Stable organisation with strong client relationships

Glad Group is proud to be an Equal Opportunity Employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, women, and people of all backgrounds and abilities.

MASTER LICENCES:

ACT: 17502081 | SA: ISL249412 | NSW: 409557154 | VIC: 763-211-20S | NT: SFL1081 | WA: SA40606| QLD: 3199590

📌 Client Services Manager (Adelaide)
🏢 Glad Group
📍 Adelaide